At KickFit, we want you to love every step you take in our shoes. If for any reason you’re not satisfied with your purchase, we’re here to help with easy returns and exchanges.

1. Check Upon Delivery

To ensure a smooth experience, we strongly advise all customers to check the product in front of the delivery person at the time of delivery. If the size does not match your order or the item is faulty/damaged:
    •    Please inform the delivery person immediately
    •    Do not accept the package or request an immediate return through the delivery service
    •    Contact our customer support within 24 hours with photos and order details


2. Size Exchange

Ordered the wrong size? No worries!
    •    You can request a size exchange within 2 days
    •    Shipping charges for returning the product and sending the new size may apply

3. Faulty or Wrong Product

If you received a faulty, damaged, or incorrect item, please contact us immediately with clear photos and order details. We’ll arrange a replacement or full refund based on the issue.

4. How to Request a Return/Exchange

To initiate a return or exchange, please contact us at:
    •    Email: kickfitbd@gmail.com
    •    Phone: 01720299987
    •    Order ID and issue details are required for processing

5. Refund Process

Refunds (if applicable) will be processed within 7–10 business days after the returned item is received and inspected.
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Note: We reserve the right to refuse returns or exchanges that do not meet our policy criteria.